Refund & Returns Policy

1. Definitions

For the purpose of this policy:

• Company / We / Us / Our refers to NOVA FINDS PRIVATE LIMITED
• Products / Goods refers to items available for purchase on our website
• Order refers to a request placed by you to purchase products
• Website / Platform refers to our online store operated by the Company
• You / Customer refers to the individual or entity purchasing products from us

2. Return Eligibility

You may request a return within 7 days from the date of delivery under the following conditions:

• The product is defective, damaged, or not as described
• The item is unused, in original condition, and includes all packaging and accessories
• Proof of purchase (invoice/order confirmation) is available

We reserve the right to decline return requests that do not meet the above criteria.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Products purchased under sale, clearance, or special offers
• Items damaged due to misuse, improper handling, or normal wear and tear
• Products that are used, altered, or missing original packaging

(Additional exclusions may apply depending on product type.)

4. Order Cancellation Rights

Customers may request cancellation of an order within 7 days of delivery, subject to eligibility under this policy.

To initiate a cancellation or return request, you must notify us through email with your order details and reason for request.

5. Return Process

Once your return request is approved:

• Our team may arrange a pickup from your registered address, or provide instructions for returning the product
• The product must be securely packed in its original packaging
• After receiving the item, our team will inspect it for quality verification.

6. Refund Process

• Upon successful inspection and approval, refunds will be initiated to the original payment method
• Refunds are typically processed within 4–7 business days after approval
• The exact time for credit may depend on your bank or payment provider

No additional charges will be applied for processing refunds.

7. Important Notes

• Returned products must be in unused and resalable condition
• The Company reserves the right to reject returns that do not meet policy requirements
• In case of disputes, the Company’s decision after verification shall be considered final

8. Contact Us

For any questions, return requests, or assistance, please contact: